ORDERS & PAYMENTS
Q - What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express, JCB, Diners, ELO, Shop Pay, Apple Pay, Google Pay.
Q - Do you charge domestic sales tax?
Domestic sales tax will be applied to orders based on order destination and in compliance with federal, state and local laws.
All Shikō policies are subject to change without advanced notice.
Q - How do I apply my Shikō Rewards?
Discount codes can be applied to your order at Checkout. Enter your discount code into the field on the top right, above your cart total. Once you hit 'Apply' your discount will be deducted from your cart total and you can continue on to the payment method. Please note that only one discount code can be applied per order.
Q - I want to refer my friends to Shikō! How do I do that?
Great! We love that you’re spreading the word about J-beauty. The more, the merrier. You can refer your friends via email, Facebook, or by simply sharing a link and get rewarded for it! Learn more here.
Q - I reached out via a contact us form but I haven't received a response in over 2 business days! What now?
We're sorry to hear this! We do our best to get to everyone as soon as possible -- this usually means within 1-2 business days (Monday to Friday, excluding Holidays). If you still haven’t heard back, please try contacting us again using this form here. Sometimes our replies can end up in your email spam folder, so please be sure to check there too and add us as a contact!
CANCELLING, RETURNS & DAMAGES
Q - Can I make changes to or cancel my order?
Our Shikō team works hard to deliver your orders as soon as possible. So as soon as the payment is accepted and your order is confirmed, it is immediately processed for shipment. This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed and set aside for shipping. This unfortunately means NO changes can be made to your order once it is placed.
Q - What is your return policy?
Oh no! We’re sorry you didn’t love your new products. We want you to love your experience with Shiko and J-Beauty as much as possible, which is why we’re here to help.
Items can be returned within 30 days of your order date. We cannot accept empty or more than half empty products. We can only accept unopened and gently used products.
Please process your return using our contact us form here.
A shipping label can be generated for the convenience of our customers. If you choose to use this convenience shipping label, the cost of return shipping will be deducted from your refund. You may also choose an alternative shipping method, in which case you will pay the shipping cost upfront. If you decide not use the convenience shipping label, please ship the product to be returned to 150 Stewart Pkwy, Greensboro, GA 30642 and include your return slip listing your name, your order number and return order number inside of the parcel with your product to be returned. Please note that we are not responsible for loss or damage to return items that occur during return shipping to our fulfillment center.
Once we have received an eligible returned products, we will notify you of the status of your return via email within a 14 days. If we determine your product is eligible for return, we will refund the purchase price and any applicable taxes less the cost of shipping for customers who used the convenience shipping label. Refunds will be made to the payment method with which you made your initial purchase typically within 3-5 business days of our determination.
Q - Can I exchange a product?
Unfortunately for hygiene purposes, we do not offer direct exchanges on any of our products.
Q - An item in my order was damaged in transit! What do I do?
Yikes, we’re so sorry to hear this! Please contact us using this form here with your order number, full name and an image of the damaged item and we’ll be happy to help you!
Q - An item is missing from my package! Where is it?
We're so sorry to hear of your concern. Please kindly check your inbox for any additional tracking information -- please note that the subject will be identical and may be condensed into one email thread.
If after you've looked into your inbox and you find no additional tracking information and your item is indeed missing, please reach out to us using our contact us form and we will make sure to ship this ASAP.
All Shikō policies are subject to change without advanced notice.
Q - How do I become a Shikō Rewards Member?
Joining our Shikō Rewards member is easy! Sign up with your email through the Rewards page here. You'll get 50 points just for becoming a member! Once you've signed up, you'll have full access to your Shikō Rewards. Each time you come back, make sure you log in to track your progress, your transaction history and to redeem offers with your points.
Q - Do my Shikō Loyalty Points expire?
We love rewarding our most loyal customers and therefore points will expire after 12 months of inactivity. Inactivity refers to if you haven’t received or redeemed any points within 12 months.
Q - How do I check my Shikō Loyalty Points balance?
Q - How do I receive Shikō Loyalty Points?
Get points each time you spend on Shikō! You’ll receive 1 point for every $1 you spend, excluding all shipping fees and taxes (rounded down to the nearest dollar). For every 100 points, you’ll get $5 off! Your points will show after your order is marked “paid”. We update our systems frequently to ensure the best experience for our Shikō customers so this may cause delays sometimes. Please allow 48 hours for your points to appear on your Accounts page here. Points can only be received on products purchased on our website (shikobeauty.com).
Q - How do I use my points to redeem rewards?
You can use your points at checkout to redeem products or discounts! Once logged in and ready to check out, go to the checkout page to see two drop-down menus on the right underneath your cart. Select and click "Apply". Discounts are not eligible on any shipping fees and taxes. Products will be added directly to your cart however you must have additional items in your cart for you to redeem your points for a product.
Q - I can't log into my account! What do I do?
No worries! Click "Forgot Password?" to reset your password. You’ll receive a reset password email. We'll guide you through the process to get you back into your personal Shikō account. If you're having any further issues, please contact us using this form here and we'll personally help you out!
Q - What is Shikō’s animal testing policy?
All brands sold by Shikō are not tested on animals.
Q - What is the expiration date for opened/unopened product?
Unopened products typically last for about 3 years if they have been stored in cool, dry conditions though this may vary on a product by product basis. Products which have been opened are best to use within a certain time frame depending on the product. For more information, please feel free to contact us from here.
Q - Can I use Shikō products while I am pregnant/nursing?
The general consensus is that topical skin care products that are not prescribed by a doctor are safe to use during pregnancy and while nursing. However, if you have any particular concerns, please check with your doctor.
Q - I heard about K-Beauty, but I am not familiar with J-Beauty. What is J-Beauty? And what is the difference between J-Beauty and K-Beauty?
J-Beauty is Japanese beauty products mainly made in Japan, as opposed to K-Beauty which is made in Korea. Skincare steps for Japanese beauty is characterized by its simple yet effective approach. J-Beauty also uses many exotic yet authentic and locally sourced ingredients backed by technology. If you’re interested in learning more about J-Beauty, check out our Shikō Dairies post on J-Beauty here.
Q - What are J-Beauty’s typical skincare steps? Do I have to follow that?
J-Beauty typically consists of 3-4 skincare steps. Double cleanse, prep (or hydrate) and treat (nurture) routines are all you need. If you want additional special treatment, you may do so, but simple skincare should be effective, purposeful and pleasant for all your senses not just your skin. Your Shikō moments are meant to be both physical and emotional.
If you are new to J-Beauty, don’t worry. You do not need to follow every step. You can always add-on one favorite item to your regular skincare regimen, and see how your skin feels. If you are not sure which item to choose from, please contact our Shikō Customer Service team to get advice from our experts by using our contact form here. We are always here to help you.
Q - How do I know which Shikō products are right for me?
Knowing your skin type and concern is the first thing we need to do. Then you can choose products by texture, preference, or seasonal conditions. Each product page has information on skin type and solutions meant to help you choose the best products for you. If you are not sure which ones are the right products for you, please consult Shikō Customer Service by using our contact form here.
Q - What is Double Cleansing?
Double cleansing is a method of cleansing your face twice. The first step is typically an oil-based cleanser to remove makeup, then washing your face to complete the cleansing. It can help remove stubborn, pore-clogging and acne-causing impurities that can remain on your skin. So double cleansing doesn’t require a facial toner after the cleansing steps. Please read our Shikō Dairies post to learn more about Shikō cleansing products here.