Shipping & Returns
Q – Where do you ship to?
We currently ship to U.S. addresses including Alaska, Hawaii, Virgin Islands, Guam and Puerto Rico.
Q - Do you offer free shipping?
Absolutely! Free standard shipping is applied to all domestic orders except Alaska, Hawaii and Puerto Rico for all orders $70+.
Please note, free shipping is applied after discount codes have been submitted; and your subtotal remains above $70.
Q - How long will it take for my order to arrive?
Under normal circumstances, orders with standard shipping usually take 4-7 business days from the day it ships to arrive.
Q - When will my Shikō order ship?
We process and ship out all orders Monday through Sunday, excluding holidays. Orders with standard shipping will usually be fulfilled and shipped within the next 1-2 business days (Monday through Sunday, not including holidays). We know you’re excited to receive your orders, and we are excited for you to receive them!
Once your order is shipped, you will receive a shipping confirmation email with your tracking information enclosed. Please note it take up to 24-48 hours for your tracking information to update.
Q – How much does shipping cost?
For orders less than $70, there is a $7.5 flat shipping fee. Expedited shipping is also available: 2 Business Day shipping is $20.
For Alaska, Hawaii, Virgin Islands, Guam and Puerto Rico, there is a $15 flat shipping fee. Expedited shipping is also available: 2 Business Day shipping is $40.
Q - What is your return policy?
Oh no! We’re sorry you didn’t love your new products. We want you to love your experience with Shiko and J-beauty as much as possible, which is why we’re here to help.
Items can be returned within 30 days of your order date. We cannot accept empty or more than half empty products. We can only accept unopened and gently used products
Please process your return using our contact us form here.
A shipping label can be generated for the convenience of our customers. If you choose to use this convenience shipping label, the cost of return shipping will be deducted from your refund. You may also choose an alternative shipping method, in which case you will pay the shipping cost upfront. If you decide not use the convenience shipping label, please ship the product to be returned to 150 Stewart Pkwy, Greensboro, GA 30642 and include your return slip listing your name, your order number and return order number inside of the parcel with your product to be returned. Please note that we are not responsible for loss or damage to return items that occur during return shipping to our fulfillment center.
Once we have received an eligible returned products, we will notify you of the status of your return via email within a 14 days. If we determine your product is eligible for return, we will refund the purchase price and any applicable taxes less the cost of shipping for customers who used the convenience shipping label. Refunds will be made to the payment method with which you made your initial purchase typically within 3-5 business days of our determination.