Privacy Policy

SHIKŌ BEAUTY COLLECTIVE PRIVACY POLICY

Effective Date: February 17, 2021

This Privacy Policy describes the types of information collected and used by Shiko Beauty Inc. d/b/a SHIKŌ BEAUTY COLLECTIVE (“SHIKŌ BEAUTY COLLECTIVE,” “we,” “us” or “our”) in connection with the website [www.shikobeauty.com] and any other online platforms, applications, social media sites and software systems we operate, including when you email or call us (together, the “Site”). By accessing the Site on any computer, mobile phone, tablet, or other device (collectively, “Device”), making a purchase from us, or otherwise interacting with us, you agree to the terms of this Privacy Policy. If you do not agree to the policy, please do not use the Site. 

We may modify this Privacy Policy at any time, and will post the current version on the Site. We encourage you to periodically review our Privacy Policy to stay informed about how we are using the information we collect. 

The following table sets forth the categories of personal information we collect from you, the source of that personal information, and how we use and share such personal information. 

 

Category of Personal Information Collected

Source of Information

Purpose for Collection

Categories of Recipients

Contact information: such as your name, address, email address, telephone numbers, or other contact information

 

From you and our parent and affiliated companies, including Mitsui & Co. (USA), Inc. (“Related Companies”)

To fulfill your requests for products and services, respond to your inquiries, send you a confirmation email when you make a purchase, send you catalogs, information, promotional materials and other offerings, when you contact us or request customer service or support

Our service providers; Related Companies.

Other identifiers:  such as your photograph, date of birth, gender, and age

From you

To provide you with product information and offers that may be of interest to you

Our service providers; Related Companies

Purchase and order information:  contact information, together with purchase details online and in store through e-receipts, delivery details, payment details, and any communications we have received about your order or purchase

From you and our Related Companies

To validate, confirm, verify, deliver, install, and track your order, including to arrange for shipping, handle returns and refunds, maintain a record of the purchases you make, to service products you purchased from us, and to provide you offers that may be of interest to you

Our service providers who process, fulfill and ship orders; Related Companies

Other delivery information:  name and address of recipient for delivery, if different from customer’s

From you

To deliver to the person at the address which you have requested

Our service providers who process, fulfill and ship orders

Payment information:  name, card issuer and card type, credit or debit card number, expiration date, CVV code and billing address

From you and your payment card issuer

To check that the right person is using the right card or account, that it meets the requirements of the card brands or account issuers, and to make sure we are paid for what you buy

Our service providers who process payments for us and who are contractually required to comply with laws and requirements applicable to payment processing, which may include Payment Card Industry Data Security Standards

Legal information:  fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims and accidents

From you, the police, crime and fraud prevention agencies, payment card providers, the public, regulators, insurers, your and our professional advisors and representatives

To protect you, other customers and our business against criminal activities and risks, make sure we understand and can meet our legal obligations to you and others and can defend ourselves

Our service providers who help us with fraud protection and credit risk reduction, and law enforcement and other governmental authorities in accordance with applicable law

Preference information:  your marketing preferences, your account settings (including any default preferences), any preferences you have indicated, the types of services/offers that interest you, the areas of our Site that you have visited or ways that you interact with our Site

From you, and  from our Site technology’s interaction with your browser/Device and cookies and other similar technologies tracking the pages you visit, the marketing messages you open and the links you follow

To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site, to provide you with customized Site content, targeted offers, promotions and advertising on the Site that might be of interest to you

Our third party vendors and service providers that perform website analytic services for us such as Google Ads or enable the customization of offers to you to improve your shopping experiences through our Site

Communications:  communications we have with you. Please note that we may record calls to our customer service team. 

From you

To handle your requests, to contact you when necessary or requested, including responding to your questions and comments and providing customer support, and to obtain customer feedback and improve our customer service and customer shopping experience

Our service providers who assist us with customer service

Voluntary information:  any voluntary information you provide us with, such as responses to surveys or competitions or when you post a product review, photographs, post before and after pictures, question, answer, or other information on the Site

From you and your social media account provider

To know you better, make our communications with you more personal, learn and improve from your feedback, organize events and pick competition winners

Our service providers who administer surveys and promotions, and our Related Companies

Personalization:  your journey online and how you use our Site, whether and when you open our marketing emails and respond to our advertisements

From you, and from our Site technology’s interaction with your browser or Device and cookies tracking the pages you visit, see below Cookies & Other Tracking Tools and Interest-Based Advertising

To improve our Site, products and services, customer service, and customer shopping experience

 

 

Our third party vendors and service providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping or website experience for our Site

Device information:  IP address, internet provider, operating system and browser used, type of device (such as laptop or smart phone), Device cookie settings and other Device details (such as MAC address and geolocation)

From you and from our Site technology’s interaction with your browser or Device, see below Cookies & Other Tracking Tools and Interest-Based Advertising

To make sure our Site’s technology works properly with your Device and make sure you can see and use our Site on the Device you are using, for analytical and demographic purposes, and to provide offers that may be of interest to you; to protect the security and integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users

Our service providers who help us with fraud protection, and third party vendors and service providers that perform website analytic services for us or enable more relevant offers to you on our Site

Information automatically collected from your browser:  when you use the Site, some data is automatically transferred from your browser to our server, including your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to our Site, the amount of time you spend viewing or using the Site, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Site

From you and from our Site technology’s interaction with your browser or Device, see below Cookies & Other Tracking Tools and Interest-Based Advertising

We will use this information in an aggregated non-specific format for analytical and demographic purposes; to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users

 

Our third party vendors and service providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping or website experience and the relevance of offers to you on our Site

Suspected crime information:  details of your identity, image, name and address, suspected or alleged thefts, fraud, assault or other criminal behavior

From crime and fraud prevention agencies, from you, witnesses, and from the police

To protect customers, the public and our business against risks and crime, to prevent loss, to prosecute crime, and to defend ourselves

Law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors

 

Additional Purposes for Using Personal Information

In addition to the uses set forth above, we may use and share the categories of personal information identified above:

  • To comply with applicable legal and regulatory requests and obligations (including investigations).
  • To establish or defend legal claims and allegations.
  • For security or the prevention, detection, or investigation of fraud, suspected or actual illegal activity, violations of company policy or rules, or other misconduct.
  • To seek advice from lawyers, auditors, insurers, and other professional advisers.
  • In the event of a corporate transaction involving potential or actual sale of all or part of SHIKŌ BEAUTY COLLECTIVE and/or its assets. 

Cookies & Other Tracking Tools

As described above, when you visit the Site, we may collect certain information from you, including your Internet Protocol (IP) address, MAC address, browser type, operating system, device-identifying information, the specific web pages visited during your connection, and the domain name from which you accessed the Site. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other clickstream data. We may also use non-personal or aggregated information for statistical analysis, research, and other purposes. 

Like many commercial websites, we analyze how visitors use our Site through what is known as "cookie" technology. A cookie is a small text file that is placed on your computer when you access the Site and allows us to recognize you each time you visit the Site. We may use cookies to: (1) allow you to use the Site without having to re-enter your user name and password; (2) enhance or personalize your Site usage and shopping experience; (3) monitor Site usage; (4) manage the Site; and (5) improve the Site and our products and services, including providing you with interest-based ads. For more information on our advertising, see below: “Interest-Based Advertising.” If you choose, you can set your browser to reject cookies or you can manually delete individual cookies or all of the cookies on your computer by following your browser’s help file directions. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on our Site, or that we may put on our Site in the future. Note that browser-management tools for cookies are outside of our control and we cannot guarantee their effectiveness. 

We may also use web beacons on the Site, in our emails, and in our advertisements on other websites. Web beacons are tiny graphic images that are used to collect information about your visit to the Site, such as the pages you view and the features you use, as well as information about whether you open and/or act upon one of our emails or advertisements. We may also collect the URL of the website you visited immediately before coming to the Site. Web beacons help us analyze our Site visitors' behavior and measure the effectiveness of the Site and our advertising. We may work with service providers that help us track, collect and analyze this information. 

We may combine the information we collect through cookies and web beacons with other information we have collected from you or information from other sources. 

Interest-Based Advertising

We may use third-party advertising companies and platforms such as Google Ads that use tracking technologies to serve our advertisements across the Internet. These advertising companies may collect information about your visits to the Site and other websites and your interaction with our advertising and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on information collected about your visits to the Site and elsewhere over time. Other companies may also use such technology to advertise on our Site. 

You have the choice to tell us not to collect and use this information, and in some jurisdictions, we will only engage in interest-based advertising if you opt-in. If you would like more information about this practice and to know your choices concerning interest-based ads, visit: http://www.networkadvertising.org/choices/ and www.aboutads.info/choices.

Security

We maintain reasonable and appropriate measures designed to maintain information we collect in a secure manner. We have taken certain physical, electronic, and administrative steps to safeguard and secure the information we collect from visitors to the Site. Even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect and we cannot promise, and you should not expect, that your information will be secure in all circumstances. 

Children

The Site is not directed to children, nor do we knowingly collect any personal information from children under the age of 13 without verifiable parental consent. If you believe that a child has provided personal information to us, please contact us promptly as described in the “Contact Us” section below, and we will endeavor to investigate and delete such information from our systems. 

Third Party Websites and Accounts

The Site may contain links to third-party websites, such as social media sites like Instagram, Facebook and YouTube, which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these websites. Accordingly, we recommend that you review the privacy policy posted on any external site before disclosing any personal information. Please contact those websites directly if you have any questions about their privacy policies. 

You may choose to create accounts on websites or platforms owned or controlled by third-parties to purchase our products. These third parties may use your information for their own purposes, including for behavioral advertising and analytics purposes. We do not control and are not responsible for the collection, use or other processing of your information by these third parties through the accounts you create with them. Please refer to their privacy policies to learn about how they handle your personal information.

Changes to This Privacy Policy

We may change this privacy policy from time to time, including as required to keep current with rules and regulations, new technologies and security standards. When we do, we will post the change(s) on our Site. If we change the policy in a material and retroactive manner, we will provide appropriate notice to you. 

Right to Removal of Posted Information—California Minors

If you are under 18 years of age, reside in California, and have a registered account with us, you have the right to request removal of unwanted information that you publicly post on the Site. To request removal of such information, you can contact us as provided below. Upon receiving such a request, we will make sure that the information is not publicly available on the Site, but the information may not be completely or comprehensively removed from our systems and databases.   

Visitors from Outside the United States—Cross-Border Transfer

The Site is owned by a US entity and personal information collected through the Site may be stored and processed in the United States. If you are visiting the Site from outside the United States, you understand and agree that your personal information may be transferred to, stored and processed in the United States or other countries in accordance with this Privacy Policy. The data protection and other applicable laws of the United States or other countries may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. Your information may be available to government authorities under lawful orders and law applicable in such jurisdictions. By using the Site and/or providing personal information to us, you consent to transfer of your information to our facilities as described in this Privacy Policy. 

Contact Us

If you have questions or concerns about this Privacy Policy or how we collect and use the information of our customers, you can contact us by emailing us at info@shikobeauty.com, or by postal address at 200 Park Avenue 35F, New York NY 10166-0130; ATTN: Privacy Request.

If we need, or are required, to contact you concerning any event that involves your information, we may do so by email, telephone, or mail. If you make a purchase, we will send you a confirmation email.